Privacy Policy

Because your TRUST is important to us.

Our customers trust us to protect not only their financial assets but also their personal financial information. This trust is our most valuable asset and is critical to customer satisfaction and our success.

We take pride in our record of protecting customer privacy. We remain committed to maintaining confidentiality and being responsible in the use of our customer’s information. This commitment is fundamental to our way of doing business.

Please read further about our approach to customer privacy.

We use a combination of safeguards to keep customer information confidential and secure.

We train our employees to protect the confidentiality of customer information, and we hold them accountable. We follow strict internal policies against disclosure of customer information, except as permitted by law. W also follow rigorous security standards, use physical safeguards and employ technological processes such as encryption to protect customer confidentiality.

We comply with a number of laws designed to protect your financial privacy.

This includes a new law containing the most extensive consumer financial privacy protections ever enacted. Under this law, we will inform you in writing about our privacy policies each year. The law also calls for new government standards for the security measures that financial service providers use to protect customer information.

We are partners with you in protecting your financial privacy.

You should take steps to help maintain the privacy of your personal financial information. This includes taking care in handling account numbers and other sensitive information.

Please see our privacy tips for more information.

Some limited and responsible sharing of information is necessary and beneficial to customers.

When banks use customer information, they do so to help serve their customers better.

Banks share some information about customers internally or with service providers and vendors to offer the protection and services you expect. For instance, banks sometimes must use customer information to detect or prevent fraud, such as someone trying to access a customer’s account through forgery or other means. Information-sharing also is necessary for customers to get checks approved by merchants, to use debit cards or to use automated teller machines owned by other institutions.

Banks often contract with outside firms for check printing, data processing or other services to maintain accounts and process transactions. These types of arrangements enable banks to operate more efficiently and hold down costs to customers. We take great care in the selection of any service providers we work with. Each new contract that we enter into with such providers will prohibit them from using customer information for any purpose other than to provide the service specified.

When reviewing loan requests, and in handling loans on an ongoing basis, banks and other lenders share borrower information internally and with credit bureaus, as allowed by law. Sharing of credit information within the financial system is critical to sound lending and the strength of the banking sector. This efficient information system also gives consumers more credit opportunities, enables banks to respond quickly to loan requests and reduces the cost of credit.

Banks sometimes share customer information internally or with affiliated or outside companies to develop or market products they believe their customers will value. If we ever choose to share customer information with an outside company for the purpose of marketing nonfinancial products or services, you will be informed beforehand and given an option to block your information from being shared.

Finally, you should know that all banks are required to collect and share some information to comply with federal and state laws and regulations.

We strive to ensure that the customer information we maintain is accurate.

If you find an error in any statement or other communication we send you, please contact us promptly so we can correct our records.

The information age is challenging all businesses to embrace technology while preserving consumers’ trust. We are committed to continuing our tradition of safeguarding customer information. If you have a question about our privacy policies or practices, please call us.


See our Privacy Tips for more information on protecting your personal information.

Types of Information Triad Bank Collects

Non-Public Personal Information:
"Non-public personal information" is information that is not available to the public. This information is personally identifiable financial information that is provided by a consumer to a financial institution which results from any transaction with the consumer, or any service performed for the consumer, or is otherwise obtained by Triad Bank, N.A.

Examples of Non-Public Personal and Confidential Information collected by Triad Bank, N.A.

Non-Public Personal Information includes, but is not limited to the following:
Social Security number
Loan information and credit history
Driver's license number
Transaction histories
Deposit account numbers, balances
Financial status, etc.

Confidential Information includes, but is not limited to the following:
Name, address, phone number
Services solicited
Place of employment
Services rendered